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What You Need to Know Before You Use winking

Access to winking and its account features — including deposits via bKash, Nagad, and Rocket — depends entirely on your local law and the eligible region you are in.

Eligibility depends on local lawAccount terms apply at registrationbKash, Nagad, Rocket covered under payment policyBangladesh-region access conditions applyPolicy contact available via live chat
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winking What You Need to Know Before You Use winking
ACCOUNT PROTECTION

How winking Handles Your Data, Security and Account Rights

Our approach to data handling, account security, and your right to access or change your information is set out here. We keep this straightforward because your account is where your wallet activity lives — and that demands clarity, not fine print buried in a long document. If anything here is unclear, live chat connects you to the team who can walk through it.

Data We Collect

We collect the information you provide at registration — name, contact details, payment method identifiers such as your bKash or Nagad mobile number — and transaction records. We use this to verify your account, process withdrawals, and meet our internal compliance requirements.

Cookie Policy

Cookies are used to keep your session active, remember your wallet preferences, and monitor site performance. You can adjust cookie settings through your browser at any time. Disabling certain cookies may affect how your account loads on mobile.

Account Security

Your account is protected by password authentication and one-time PIN verification for sensitive actions including withdrawals and payment method changes. We strongly recommend you do not share your login credentials or OTP with anyone, including people claiming to be our support team.

Data Retention

Transaction records and account data are retained for as long as your account is active, and for a period after closure as required by our internal policies. If you request account closure, we will confirm what data is retained and for how long in writing.

Your Right to Access and Correct

You can request a copy of the personal data we hold on your account at any time by contacting us through email support. If any detail is inaccurate — such as a registered Rocket or Nagad number — you can request a correction through your account settings or via live chat.

Account Closure Requests

To close your account, contact us through live chat or email. Before closure is confirmed, any pending withdrawal to bKash, Nagad, or Rocket will be processed. Outstanding balance disputes must be resolved before an account is permanently deactivated.

POLICY CONTACT

How to Reach Us on Legal and Account Matters

If you have a question about our terms, need clarification on your account status, or want to raise a formal policy concern, our support team handles these through three direct paths. For most account-related legal queries, live chat gets you to the right person fastest — especially for wallet verification or transaction disputes involving bKash, Nagad, or Rocket. Formal written correspondence is routed through email and receives a documented response.

Live Chat Available around the clock for account queries, wallet disputes involving bKash, Nagad or Rocket, and clarification on eligibility conditions. Fastest route for anything time-sensitive on your account.
Email Support For formal legal correspondence, policy interpretation requests, or written records of account decisions. Responses are documented and traceable, which matters when you need a paper trail on a dispute.
Account Help Centre Self-service section covering identity verification steps, payment policy summaries, and account suspension conditions. Check here before escalating — most policy questions are answered without waiting for an agent.

Common Questions on Policy, Eligibility and Account Rights

These are the questions we hear most often about our legal terms, account conditions, and your rights as an account holder. If yours is not listed here, live chat or email will get you a direct answer tied to your specific account situation.

Eligibility depends on your local law and the eligible region you are in. We do not determine this on your behalf. If online gaming or betting activity is restricted or prohibited under your local law, you are responsible for knowing that before you open an account or deposit funds.

Providing false details at registration — or at any point during identity verification or a withdrawal request — is a breach of our account terms. This can result in account suspension and forfeiture of any pending balance. Accuracy at every stage protects your access.

Yes. Transactions via bKash, Nagad, and Rocket are covered under our payment policy. However, those wallet providers have their own terms that remain fully in effect. We do not override mobile financial service provider conditions — both sets of terms apply at the same time.

Send a written request through email support and we will confirm what personal data we hold, including your registered contact details and transaction records. We aim to respond within a reasonable time and provide the information in a clear, readable format.

Yes. If your registered Rocket, Nagad, or bKash number is incorrect, you can request a correction through your account settings or via live chat. For security purposes, payment method changes may trigger an additional identity verification step before the update is confirmed.

We use cookies to keep your session running, store wallet preferences, and track site performance. You can turn them off in your browser settings. Be aware that disabling certain cookies — particularly session cookies — may cause your account to behave unexpectedly on mobile.

Contact us via live chat or email to request account closure. Any withdrawal pending to bKash, Nagad, or Rocket will be processed before closure is finalised. Outstanding balance disputes must be resolved first. After closure, we confirm in writing what data we retain and for how long.

We retain transaction records and account data for a set period after account closure, in line with our internal policies. The exact retention period is confirmed when you request closure. You can ask for this in writing through email support before or after submitting your closure request.

Formal legal correspondence — including dispute notices or policy interpretation requests — should be sent through our email support channel. This ensures your message is logged, traceable, and routed to the right team. Live chat is suited to account queries; email is the correct route for anything requiring a documented written response.

Your account uses password authentication combined with one-time PIN verification for sensitive actions like withdrawals and payment method changes. Never share your OTP or login credentials with anyone. If you suspect unauthorised access, contact live chat immediately so we can review your account and take protective action.

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